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This store has earned the following certifications.
Our rugs, both handmade and machine-made, are designed with a detailed construction, which may result in size variations of up to three inches in width or length. This is due to the nature of the manufacturing process and is a common occurrence in the industry.
To ensure the longevity and proper fit of your rug, it is highly recommended to use a rug pad. A rug pad will not only provide additional cushioning and comfort but also help to prevent shifting and slipping, ensuring that your rug remains in place and maintains its pristine appearance.
Furthermore, our rugs are OEKO-TEX certified, which means they have been tested and found to be free of harmful substances, providing a safe and eco-friendly option for your home. This certification is a testament to our commitment to producing high-quality, sustainable products that prioritize the health and well-being of our customers.
The ideal use for our rugs is in areas with moderate foot traffic, as the detailed construction and OEKO-TEX certification make them a durable and versatile choice for a variety of settings, from living rooms to hallways. Whether you choose a handmade or machine-made option, you can be confident that your rug will not only complement your decor but also provide a comfortable and safe environment for your family and guests.
In conclusion, our rugs are designed with meticulous attention to detail, ensuring that they not only look stunning but also meet the highest standards of safety and sustainability. With the recommended use of a rug pad and the OEKO-TEX certification, you can trust that your investment in one of our rugs will be a wise and long-lasting one.
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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